Refund policy
We at FurtherFaster are committed to providing high-quality products and ensuring customer satisfaction. If you're not completely satisfied with your purchase, our return policy is designed to make the process as easy as possible.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns:
To qualify for a return, items must meet the following conditions:
- Be in the same condition as received, unworn or unused, with all original tags and packaging.
- Include the receipt or proof of purchase.
To initiate a return, contact us at shop@furtherfaster.com. Once approved, we will provide instructions, including where to send your return package.
Return Address:
2525 Robinhood St, Houston, TX 77005
Important: Items sent back without prior return approval will not be accepted.
For any return-related questions, feel free to contact us at shop@furtherfaster.com.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at shop@furtherfaster.com, and we will work with you to resolve the issue promptly.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products (e.g., special orders, engraved items)
- Personal care items (e.g., beauty products, skincare)
- Hazardous materials (e.g., flammable liquids, gases)
Additionally, we do not accept returns on:
- Sale or clearance items
- Gift cards
If you have questions about a specific item, please reach out to us before making your purchase.
Exchanges
If you'd like to exchange an item, the quickest way is to return your original purchase and place a new order once your return is approved.
European Union 14-Day Cooling Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receiving it, for any reason and without justification. As with our standard policy, items must be unworn, unused, with tags, and in original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you regarding approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
- Processing times may vary depending on your bank or credit card company.
- If you haven’t received your refund within 15 business days, please contact us at shop@furtherfaster.com.
If you have any further questions about our return and refund policy, don’t hesitate to contact us at shop@furtherfaster.com.